Refund Exchange Payments Policies

Order Policies

Delivery Policy:

Our products are usually dispatched by Canada Post within two business days of your order.
  • USA - Our postal service usually takes about 5-10 business days to the USA. If you choose “Purolator Ground” courier option items are trackable and usually delivered within 5 days.
  • International - orders are sent air mail and usually take 10-20 days.
  • Canada - Our postal service usually takes about 3-7 days within Canada. If you choose Xpresspost we ship with Canada Post Xpresspost service. This usually takes 2-4 days and we will send you the tracking number.
We are not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urge you to consult your local government import office with any questions.

Refund and Exchange Policy:

If anything in your order arrives damaged or is defective, please return the defective item immediately and we will send you a replacement. If you are unhappy with our products, simply return them to us, and we will refund your full purchase price. Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Attach an address label and ship to:
Shard Multimedia - 24 Laguna Parkway, Unit 21, Brechin, Ontario, Canada, L0K 1B0

Contact Policy:

Our company is located in Ontario, Canada. If you need to contact us for any reason, please use the contact form. We are always happy to help!

Other Payment Options:

If you are unsure about using your credit card on-line, contact us and we will send you a printable order form which you can then use through regular mail services.  We will accept personal cheques and money orders. We will ship when personal cheques have cleared. 

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